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RAM report dated — · file — · updated —
Ship: the depot returned it to stock but the Zendesk ticket is still open. Escalate: waiting on parts for more than 30 days, including tickets already closed in Zendesk.
Every RAM unit tied to a Zendesk offboard ticket, by the offboard number in the ticket's comments or, failing that, the serial number.
The offboard number in the ticket isn't on today's depot report. The unit may not have arrived yet, or the number was mistyped.
No Zendesk ticket mentions this case number or serial. Many are internal returns. Others are tickets where the offboard number was never written in a comment.